1. What types of products do you offer?
At Skinnvana, we specialize in handcrafted natural skincare products, including artisanal soaps made with non-toxic, sustainable, and plant-based ingredients.
2. Are your products suitable for sensitive skin?
Yes! Our products are crafted with natural ingredients and are free from harsh chemicals and synthetic fragrances, making them suitable for sensitive skin. However, we always recommend performing a patch test before full use.
3. How can I place an order?
You can easily place an order through our website. Simply browse our products, add your desired items to your cart, and follow the checkout process.
4. What payment methods do you accept?
We accept various payment methods, including credit/debit cards and PayPal. Your payment information is securely processed through trusted third-party payment processors.
5. How long will it take to receive my order?
Orders typically ship within [insert processing time] business days. Delivery times vary based on your location and shipping method selected at checkout. You will receive a tracking number once your order is shipped.
6. Do you accept returns?
We do not accept returns due to the nature of our products. However, if you encounter any issues with your order, please contact us at skinnvana@gmail.com, and we will do our best to assist you.
7. Can I cancel or modify my order?
If you need to cancel or modify your order, please contact us as soon as possible. We can only accommodate changes if the order has not yet been processed or shipped.
8. Do you offer gift options?
Yes! Our products make great gifts. You can add a personal note during checkout, and we can also offer gift-wrapping options for select products.
9. How can I contact customer service?
You can reach our customer service team by emailing us at skinnvana@gmail.com
10. Do you offer wholesale or bulk orders?
Yes, we do offer wholesale and bulk ordering options. Please contact us at skinnvana@gmail.com for more details on pricing and availability.
11. Do you accept custom orders?
Absolutely! We love creating custom orders tailored to your specific needs or preferences. Whether you’re looking for a unique scent, specific ingredients, or a special packaging design, please reach out to us at skinnvana@gmail.com to discuss your ideas and place a custom order.